contoh penulisan proposal Widyagama Mahakam Samarinda

DAFTAR ISI

                                                                                                                                                                Halaman

HALAMAN JUDUL.........................................................................................         i

HALAMAN PERSETUJUAN.........................................................................         ii

DAFTRA ISI......................................................................................................       iii

BAB I PENDAHULUAN.................................................................................         1

A.    Latar belakang Masalah..........................................................................         1

B.     Perumusan Masalah ...............................................................................         8

C.     Tujuan Penelitian ...................................................................................         9

D.    Kegunaan Penelitian ..............................................................................       10

BAB II  KERANGKA DASAR TEORI.........................................................       11

A.    Teori dan Konsep...................................................................................       11

1.      Budaya Organisasi.............................................................................       12

1.1.   Definisi Budaya.........................................................................       12

1.2.   Definisi Organisasi.....................................................................       14

1.3.   Definisi Budaya Organisasi........................................................       15

1.4.   Kerakteristik Budaya Organisasi................................................       19

1.5.   Fungsi Budaya Organisasi..........................................................       25

2.      Kualitas Pelayanan Publik.................................................................       26

2.1.Pengertian Kualitas......................................................................       26

2.2.Pengertian Pelayanan Publik........................................................       27

2.3.Bentuk, Makna dan Tujuan Pelayanan Publik.............................       30

B.     Hipotesis.................................................................................................       37

C.     Definisi Konsepsional............................................................................       37

D.    Definisi Operasional...............................................................................       38

E.     Jenis Penelitian.......................................................................................       40

BAB III METODE PENELITIAN..................................................................       42

A.    Populasi dan Sampel..............................................................................       42

1.      Populasi............................................................................................       42

2.      Sampel..............................................................................................       42

B.     Gejala yang Dihadapi.............................................................................       43

C.     Alat Pengukur Data................................................................................       43

D.    Tekik Pengumpulan Data.......................................................................       45

E.     Analisa Data...........................................................................................       46

DAFTAR PUSTAKA