DAFTAR
ISI
Halaman
HALAMAN
JUDUL......................................................................................... i
HALAMAN
PERSETUJUAN......................................................................... ii
DAFTRA
ISI...................................................................................................... iii
BAB
I PENDAHULUAN................................................................................. 1
A. Latar
belakang Masalah.......................................................................... 1
B. Perumusan
Masalah ............................................................................... 8
C. Tujuan
Penelitian ................................................................................... 9
D. Kegunaan
Penelitian .............................................................................. 10
BAB II KERANGKA DASAR TEORI......................................................... 11
A. Teori
dan Konsep................................................................................... 11
1. Budaya
Organisasi............................................................................. 12
1.1. Definisi
Budaya......................................................................... 12
1.2. Definisi
Organisasi..................................................................... 14
1.3. Definisi
Budaya Organisasi........................................................ 15
1.4. Kerakteristik
Budaya Organisasi................................................ 19
1.5. Fungsi
Budaya Organisasi.......................................................... 25
2. Kualitas
Pelayanan Publik................................................................. 26
2.1.Pengertian
Kualitas...................................................................... 26
2.2.Pengertian
Pelayanan Publik........................................................ 27
2.3.Bentuk,
Makna dan Tujuan Pelayanan Publik............................. 30
B. Hipotesis................................................................................................. 37
C. Definisi
Konsepsional............................................................................ 37
D. Definisi
Operasional............................................................................... 38
E. Jenis
Penelitian....................................................................................... 40
BAB III METODE PENELITIAN.................................................................. 42
A. Populasi
dan Sampel.............................................................................. 42
1. Populasi............................................................................................ 42
2. Sampel.............................................................................................. 42
B. Gejala
yang Dihadapi............................................................................. 43
C. Alat
Pengukur Data................................................................................ 43
D. Tekik
Pengumpulan Data....................................................................... 45
E. Analisa
Data........................................................................................... 46
DAFTAR PUSTAKA
